Support
Engineers, not scripts
Every ticket lands with someone who has root on the platform. Hebrew or English, at any hour.
Channels
How to reach us
Ticket
The fastest route for anything technical. Opened from the portal, answered by the on-shift engineer.
Phone
The NOC line is answered around the clock: +972-3-000-0000. Use it for anything down.
support@fastserv.co.il for technical work, sales@fastserv.co.il for orders and billing.
For quick questions and photos of hardware. Not monitored for outages — call instead.
Remote hands
Reboot, recable, swap a disk or read a console. Included allowance, then billed by the quarter hour.
Status page
Subscribe for email or webhook alerts on planned work and live incidents.
Response targets
What we commit to
FAQ
Common questions
Do I pay extra for support?
No. Technical support on our platform is part of the service. Work on your operating system or application is billed as remote hands or managed services.
Can you manage my server for me?
Yes — monitoring, patching, backups and on-call, priced per server. Tell us the stack and we will scope it.
How do I report a security issue?
Email noc@fastserv.co.il with the details. We acknowledge within four hours and will not pursue anyone who reports in good faith.
Where do I find invoices?
In the portal under Billing. Tax invoices are issued automatically and can be sent to a separate accounting address.
Something down right now?
Do not wait for a reply to an email. Call the NOC — the line is answered by an engineer, not a queue.