Terms of service

1. Agreement

These terms govern the services we provide to you. By ordering a service you accept them. Where you have signed a separate agreement, that agreement takes precedence over anything written here.

2. Services

We provide the service described in your order at the stated specification. We may change hardware or network components as long as the service you receive is equivalent or better.

3. Payment

Invoices are issued monthly in advance and due on receipt unless credit terms are agreed in writing. Late payment may result in suspension after written notice. Reactivation may carry a fee.

4. Term and cancellation

Monthly services renew automatically until cancelled with thirty days notice. Colocation has a minimum term of twelve months. Notice must be given in writing through the portal or by email.

5. Your responsibilities

You are responsible for the content you host, the security of your operating system and applications, and for keeping your own backups. You must comply with the acceptable use policy.

6. Availability

We commit to the availability targets in the service level agreement. Credits under that agreement are your sole remedy for downtime.

7. Data

You retain ownership of your data. On cancellation we keep it for fourteen days, then delete it securely. Ask before that window closes if you need an export.

8. Liability

Our liability is limited to the fees paid for the affected service in the three months before the event. We are not liable for indirect loss, lost profits or lost data.

9. Changes

We may update these terms with thirty days notice by email. If a change materially disadvantages you, you may cancel without penalty before it takes effect.

10. Law

These terms are governed by Israeli law, and the courts of Tel Aviv have exclusive jurisdiction.